Broken display or unreliable touch
Describe the damaged area, whether the picture displays normally and whether touch works across the whole screen. That's a far better starting point than "screen broken", especially after a drop — touch faults on some iPads are caused by the board, not the glass.
Charging and battery concerns
Use the correct charger and don't press a damaged connector into place. Intermittent charging can come from the accessory, debris, port wear or an internal fault, so we test before recommending a particular repair.
An iPad that won't start
Tell us whether it shows the Apple logo, makes any sound, was recently updated, or stopped responding after water or a fall. If it holds important school, work or family files, avoid reset and erase steps until you understand what that means for your data.
Before you hand it over
Remove cases and accessories that aren't part of the problem, and note any existing scratches or dents so we can record them together at drop-off.