1. Free diagnostic

When you bring in a device, we record its condition, the fault you describe and your contact details. We then diagnose the fault free of charge. If you decide not to go ahead with the repair, you pay nothing.

Some faults — especially no-power, liquid-damage and intermittent faults — need extended testing. If a diagnosis will take longer than expected, we'll tell you.

2. Quotes and your approval

After diagnosis we explain what we found, the recommended repair, the cost and any limitations or risks. We don't start any chargeable work until you approve the quote. Selected battery, display and port repairs can take 1–2 hours when parts are in stock. Board-level, liquid-damage and data recovery work can take longer. We confirm turnaround with your quote.

If we find something during the repair that changes the cost or the risk, we stop and ask you before continuing. See how pricing works.

3. Parts

We use OEM-quality or genuine Apple parts wherever available. If a reputable aftermarket part is the right option, we tell you before the work and price it accordingly. Ask if you would like your replaced parts returned to you.

4. Your data and backups

Please back up your device before handing it over whenever possible. Most repairs don't touch your stored data, but some faults and repairs can result in data loss, and we can't be responsible for data that wasn't backed up. Our guide to preparing your device explains how.

We access your device only as far as needed to diagnose and test it. Data recovery is a separate service, quoted separately and done only with your agreement. See our privacy policy.

5. Higher-risk repairs

Devices with liquid damage, physical damage, corrosion or earlier repairs carry extra risk. Other faults may appear during or after repair, and occasionally a device that was partly working may stop working. We explain these risks before you approve the work.

If we can't fix your device, you don't pay for the repair — no fix, no fee.

6. 90-day repair warranty

Every repair we complete is covered by a 90-day warranty on the work done and the parts we fitted, from the day you collect the device. If the same fault returns within 90 days, we repair it again at no charge.

The warranty doesn't cover:

  • New physical or liquid damage after collection
  • Faults unrelated to the repair we carried out
  • Devices opened or repaired by someone else after our repair
  • Loss of data

To make a claim, contact us with your repair details. This warranty is in addition to your rights under consumer protection law. Read more about warranty & trust.

7. Collection

We'll contact you when your device is ready, or if you decide not to go ahead with a repair. Please collect it as soon as you can during opening hours (Mon–Sat 10:00 AM – 8:00 PM · Sunday closed). Bring your repair details; we may ask for identification before releasing a device. If we can't reach you about an uncollected device, we will keep trying using the contact details you gave us.

Payment is due on collection, and you'll receive a receipt showing the work done and the warranty that applies.

8. Business customers

For company devices, the business and its authorised contact approve the work. Service, turnaround and billing terms can be agreed in writing — see corporate support.

9. Independent repair

Genesis Board Fix is an independent repairer, not authorised by or affiliated with Apple Inc. Independent repair may affect any remaining Apple warranty or AppleCare coverage, so please check that coverage first.

Questions

If anything here is unclear, ask us before you approve a repair: call +91 73863 19419 or email hello@genesisboardfix.com.