Display and touch issues

Tell us whether the damage is cosmetic, whether touch still works and whether the display has lifted. A lifting display can be a sign of a swollen battery, so we assess the whole watch, not just the glass.

Charging and battery concerns

Use the Apple Watch charger and tell us whether the watch shows a charging indicator. Battery wear, software issues and dirty or damaged charging contacts can look alike without testing.

After water exposure

Don't charge the watch after a water event to see whether it still works. Tell us what happened, how the watch behaves now, and whether there's any heat or screen symptom.

Know your model

The model, case size and whether it's GPS or Cellular are printed on the back of the case and shown in Settings → General → About on the watch or in the Watch app on your iPhone.